1. Introduction

AfyaID ("we," "our," or "us") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform.

2. Information We Collect

Patient Information

Personal identification (name, date of birth, AfyaID number)
Contact information (phone, email, address)
Medical records and health history
Treatment and prescription information
Billing and insurance information

Healthcare Provider Information

Professional credentials and licenses
Employment information
Login and authentication data

3. How We Use Your Information

To provide and maintain healthcare services
To coordinate care between healthcare providers
To process billing and insurance claims
To improve our platform and services
To comply with legal and regulatory requirements
To communicate important updates about your care

4. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for all data transmission
Encrypted storage of all medical records
Role-based access controls
Regular security audits and monitoring
Secure authentication and authorization systems

5. Data Sharing

We only share your information in the following circumstances:

With your explicit consent
With healthcare providers involved in your care
As required by law or regulatory authorities
To prevent fraud or security threats

We never sell your personal or medical information to third parties.

6. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

Access your personal and medical information
Correct inaccurate information
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data
Withdraw consent at any time
File a complaint with the Data Protection Commissioner

7. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

AfyaID Data Protection Officer
Email: info@afyaid.com
Phone: +254 701 321 962
Address: West End Towers, Waiyaki Way, Westlands, Nairobi 00606, Kenya